Refund policy

At Dr. Dina Korean beauty store, we strive to provide excellent service and high-quality cosmetic products. To ensure a smooth shopping experience, please carefully read our exchange and refund policy:

1. Order Confirmation

Please place your order with the intention of receiving it.

Ensure you respond to our team’s confirmation call. If we are unable to reach you for confirmation, your order will be canceled.

2. No Exchange or Refund for Correct and Fault-Free Products

Products cannot be exchanged or refunded if they are delivered as ordered and are not faulty.

3. Exchange or Refund Eligibility

You are eligible for an exchange or refund only if:

The product received is different from what you ordered.

The product is damaged or broken upon delivery.

To process your request, please contact our team within 48 hours of receiving your order and provide clear evidence (e.g., photos).

4. General Conditions

All returned items must be in their original packaging and unused. Refunds will be processed through the original payment method within 14 business days.

We appreciate your understanding and cooperation in ensuring a seamless experience for all our customers.